HBK Careers
Business Management
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Customer Service Assistant

Run, scale and build organisations.

30 institutes28 entrance exams5 options abroad

Summary

A Customer Service Assistant works within the Business Management field in India. The role applies the specialist training of this stream to real problems — in industry, in public service, in institutions or in independent practice. Students usually enter through the BBA / BMS / integrated BBA-MBA route after Class 12, then specialise through work experience or a master's degree. This page brings together the study route, the entrance exams, the leading institutes and the day-to-day reality of the job, using the same exam and institute records published elsewhere on HBK Careers.

Core skills
  • Subject knowledge from the qualifying degree
  • Communication and teamwork
  • Attention to detail
  • Willingness to keep learning
Where you can work
  • Government departments and public bodies
  • Private companies in the sector
  • Consultancies and service providers
  • Self-employment and freelance practice

Professional Opportunities

Government departments and public bodies
Private companies in the sector
Consultancies and service providers
Self-employment and freelance practice

Career Path

StageWhat you studyDuration
After Class 10Any stream; Maths and Economics help in analytics roles2 years (Class 11–12)
GraduationBBA / BMS / integrated BBA-MBA3 years
After GraduationMBA / PGDM in a functional specialisation2 years
After Post-GraduationPh.D., professional certifications, or senior practice in the field3–5 years (optional)

Important Facts

  • Entry qualification: BBA / BMS / integrated BBA-MBA.
  • Most institutes ask for 50–60% in the qualifying examination; reserved categories usually get a 5% relaxation.
  • Admission is through the entrance exams listed below — national tests plus the state CET where applicable.
  • Government and private institutes both offer this route; fee levels differ sharply between them.
  • Scholarships listed on the HBK scholarships page apply to most of these programmes.

Leading Institutes in India

#InstituteEntrance / CategoryWebsite
1Shaheed Sukhdev College of Business Studies, New DelhiCUET-UGwww.sscbsdu.ac.in
1Indian Institute of Management (IIM), IndoreIPMAT + WAT & PIwww.iimidr.ac.in
2Christ University, Bangalore, KarnatakaCUETchristuniversity.in
2Indian Institute of Management (IIM), RohtakIPM-ATwww.iimrohtak.ac.in
3Narsee Monjee, Mumbai, MaharashtraNPATcommerce.nmims.edu
3Indian Institute of Management (IIM), RanchiIPM-ATiimranchi.ac.in
4Manipal University, Manipal, KarantakaMETmanipal.edu
4Indian Institute of Management (IIM), JammuJIPMATwww.iimj.ac.in
5St. Xavier's, Mumbai, MaharashtraSt. Xavier's-ETwww.xaviers.edu
5Indian Institute of Management (IIM), Bodh GayaJIPMATiimbg.ac.in
6Jamia Millia Islamia, New DelhiJMI-ETwww.jmi.ac.in
6Nirma University, AhmedabadIPM-ATmanagement.nirmauni.ac.in
7Banasthali University, Jaipur, RajasthanBased on 12th Markswww.banasthali.org
7Manipal Academy of Higher Education, KarnatakaSOP & PImanipal.edu
8Madras Christian College, Chennai, TamilnaduBased on 12th Markswww.mcc.edu.in
8NMIMS University, MumbaiBased on 10+2 Markswww.nmims.edu
9Mount Carmel College, Bangalore, KarnatakaBased on 12th Marksmccblr.edu.in
9Ahmedabad University, Ahmedabad, GujaratBased on 12th Marksahduni.edu.in
10Loyola College, Chennai, TamilnaduBased on 12th Markswww.loyolacollege.edu
10Mody University of Science & Technology, Sikar, RajasthanCUET-UGwww.modyuniversity.ac.in
11Mithibai College, Mumbai, MaharashtraCUET-UGwww.mithibai.ac.in
11University of Petroleum Energy Studies (UPES), DehradunCUET-UG / Personal Interviewwww.upes.ac.in
12Symbiosis, Pune, MaharashtraSETwww.scmspune.ac.in
12NICMAR University, Pune, MaharashtraCUET-UGwww.nicmar.ac.in
13KIIT, Bhubaneshwar, OdishaKIIT-EEkiit.ac.in
13NIIT University, Neemrana, RajasthanCUET-UGniituniversity.in
14Indraprastha University, New DelhiBBA-CET / CUET-UGwww.ipu.ac.in
14Sharda University, Greater Noida, Uttar PradeshCUET-UGwww.sharda.ac.in
15Keshav Mahavidyalaya, New DelhiCUET-UGkeshav.du.ac.in
15Lingaya's Vidyapeeth, Faridabad, HaryanaCUET-UGwww.lingayasvidyapeeth.edu.in

Institutions Abroad

InstituteCountryWebsite
Harvard Business SchoolUnited Stateswww.hbs.edu/
London Business SchoolUnited Kingdomwww.london.edu/
INSEADFrance / Singaporewww.insead.edu/
Wharton School, University of PennsylvaniaUnited Stateswww.wharton.upenn.edu/
IESE Business SchoolSpainwww.iese.edu/

Entrance Exams

ExamFull nameWhat it admits you toWebsite
IPM-AT (Indore)Integrated Program in Management Aptitude TestIntegrated Program in Management at IIM Indore, IIM Ranchi, Institute of Management Nirma Uni., etc.www.iimidr.ac.in
IPM-AT (Rohtak)Integrated Program in Management Aptitude TestIntegrated Program in Management at IIM Rohtakwww.iimrohtak.ac.in
JIPMATJoint Integrated Program in Management Aptitude TestIntegrated Program in Management at IIM Jammu and Bodh Gayawww.jipmat.nta.ac.in
CUET (UG)Common University Entrance TestBBA / BBA (Hons.) courses at Central, Public and Private Universities who have opted to take UG admissions through CUET across Indiacuet.samarth.ac.in
NMIMS-NPATNational Test for Programs After 12thBusiness Management Program at Narsee Monjee, Mumbai, Navi Mumbai, Bengaluru, Hyderabad, Indore, Dhule & Chandigarhnmimsnpat.in
CUETChrist University Entrance Test3 Year Business Management Programs at Christ University – Various Campuseschristuniversity.in
SET-GENERALSymbiosis Entrance Test3 Year Business Management Programs at Symbiosis Pune, Noida & Nagpurwww.set-test.org
BBA-CET 125IPU-BBA Common Entrance Test3 Year Business Management Programs at Affiliated Colleges to Indraprastha University, Delhiwww.ipu.ac.in
KUATKarnavati University Admission Test3 Year Business Management program at Karnavati University, Ahmedabadkarnavatiuniversity.edu.in
UGATUnder Graduate Aptitude Test3 Year & 5 Year Integrated Business Management Program at Various Institutes across Indiaapps.aima.in
METManipal Entrance Test3 Year Business Management Program at Manipal University, Manipalapply.manipal.edu
St. Xavier’s-ETSt. Xavier’s Entrance Test3 Year Business Management Program at St. Xavier’s, Mumbaixaviers.edu
KSOM-ETKSOM- Entrance Test3 Year Business Management Program at Kalinga School of Management-KIIT- Bhubaneshwarksom.ac.in
BU-MATBVP-Undergraduate Management Aptitude Test3 Year Business Management Program at Bharati Vidyapeeth, Punebvuniversity.edu.in
UG-JETJain Entrance Test3 Year BBA and BMS Programs at Jain Universitywww.jainuniversity.ac.in
MSU-ETMS University Entrance Test3 Year Business Management Program at MSU, Barodaadmission.msubaroda.ac.in
JMI-ETJMI Entrance Test3 Year Business Management Program at Jamia Millia Islamia, New Delhiwww.jmi.ac.in
SNUSAT+APTSNU Scholastic Aptitude Test + Academic Proficiency Test3 Year BMS Program at Shiv Nadar University, Greater Noidahome.pearsonvue.com/snu
SSSIHL-UGTUnder Graduate Test3 Year Business Management Program at SSSIHL University, Andhra Pradeshwww.sssihl.edu.in
JSATJindal Scholastic Aptitude Test3 Year & 5 Year Integrated Business Management Programs with Jindal Global Business School, Sonipatjgu.edu.in
MITWPU-UGPETMITWPU – UG Pre Entrance TestBBA Programs at MITWPU, Punemitwpu.edu.in
OJEE Form AOrissa Joint Entrance ExamIntegrated BBA+MBA in affiliated colleges across Orissaojee.nic.in
XETXavier’s Entrance Test3 Year BMS Program at St. Xavier’s Mumbaixaviers.edu
KIIT-EEKIIT Entrance Test3 Year BBA Program at KIIT Bhubhaneshwarkiit.ac.in
PWC-ETPatna Women’s College Entrance TestBBA Program at Patna Women’s Collegepatnawomenscollege.in
KALSEEKalinga Scholastic Entrance Examination3 Year BBA Program at Kalinga University, Chhattisgarhkalingauniversity.ac.in
UPESMET-UGUPES Management Entrance TestBBA Program at UPED Dehradunwww.upes.ac.in
KREA-APKREA Admission Process3 / 4 / 5 Year BBA Programs at KREA University, Sri Citykrea.edu.in

Work Description

  1. 01Plan the day's work against targets set by the organisation or client.
  2. 02Apply the specialist knowledge of the field to the task at hand.
  3. 03Coordinate with colleagues, suppliers and users involved in the work.
  4. 04Maintain accurate records, reports and compliance documents.
  5. 05Keep skills current through training and professional updates.

Pros & Cons

Pros
  • Recognised qualification pathway
  • Options across public and private employers
  • Specialisation raises pay over time
Cons
  • Entry can be competitive
  • Continuing education is expected
  • Early-career pay varies by employer
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Sources

© HBK Careers. Compiled in-house from official regulators, exam bodies and institute websites. Exam and institute records on this page are the same records used across the HBK handbook and exams pages.

AICTE — All India Council for Technical EducationIIM Common Admission Test (CAT)AIMA — All India Management Association

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